Returns & Exchanges

At The Normal Brand, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, unwashed items with tags attached. We strive to make the process as seamless as possible so you can get back to your everyday adventures.

1

Start Your Request

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return or exchange.

2

Print Your Label

Follow the prompts to generate a prepaid shipping label and a packing slip, which will be sent directly to your email for easy printing.

3

Package Your Items

Securely pack your items in the original packaging if possible, include the packing slip inside, and affix the prepaid shipping label to the outside of the box.

4

Drop Off and Refund

Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing