Frequently Asked Questions

Everything you need to know about our premium apparel and service.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner.

What is your return and exchange policy?

We offer free returns and exchanges on all unwashed and unworn items within 30 days of purchase. Simply use our online portal to generate a prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed size guide. Our clothing is designed with a true-to-size athletic fit; if you prefer a looser feel, we recommend sizing up.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

How should I care for my Normal Brand clothing?

To maintain the quality of our signature fabrics, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions are located on the inner neck label.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay for installments.